5 Ways to Debrief Those Who Attend Your Services
How do you know if your worship service is hitting the target? Of course, there might be a problem if people start leaving, but getting feedback from your target audience is important to the debrief process of any worship service. Most of the time, the only feedback people give to your face is positive. Although that’s encouraging, it’s the constructive feedback that leads to improvement and a better connection with your target audience.
Since the vision at our church is to create a worship experience that engages millennials, we want and need to hear feedback from the millennials themselves. Creating an effective feedback loop is important, but must be carefully thought out. Here are a few ideas.
Survey Both Regulars and Guests
Our first inclination is to survey the people who regularly attend our service. While that will be important, we can’t forget that we are creating worship experiences for those who have not yet come. If you have a network of non-Christian friends, try inviting one of them to come just to experience the worship and give feedback. If they already have a relationship with you, they may be more than willing to help you out. If it helps, take them out to lunch afterwards. It’s crucial to find out what a complete outsider thinks and feels as he sits in our service.
Survey People after the Worship Service
If you give someone a survey prior to the worship service, they will be looking at the service with critical eyes and most likely lose the focus on worshipping God. Therefore, we are finding that handing a few key people a survey immediately following the service is the best option. In addition, having them fill it out before they leave insures that you will get it back. Once people are gone, they have less feedback to offer and no time to fill it out.
Survey a Small Sample
Surveying the whole congregation will get you more feedback than you bargained for and will take a lot time to sort through. Instead, pick a sample size of people that seem very representative of the target demographic. Then, you can get clear feedback, and even follow up with a focus group.
Choose the Right People
Asking for feedback could be a bad decision if you choose the wrong people. It’s not that you should only choose people who like the service, but you should choose people who support the church. These people have a heart to see the church succeed. Also, giving the wrong person a survey following the service could make the whole thing feel too corporate and turn them off to church.
Ask the Right Questions
If the survey questions are too general, then you will not get the constructive feedback that you need. I suggest that you create surveys that are custom to each specific worship service. Then you can ask questions that relate to the elements of worship implemented that day. For instance, next week, we are experimenting with communion stations instead of passing the trays. We will have specific survey questions relating to that experience.
These are just a few suggestions that would help to receive the feedback you need to continue to improve the worship experience for your congregation and for those who have yet to come. You may have to swallow your pride a bit, but if creating a feedback loop allows people to worship God better, than it was well worth it.
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